No one likes to be criticized. But when feedback is necessary whether it's with a boss, someone we manage, or another co-worker it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest thinking in psychology on how best to connect with others, "How to Tell Anyone Anything" steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages. From telling a frequently late employee that we understand what happened (even as we negotiate for the problem to stop), to asking a rude co-worker what's bothering them (and by doing so, discovering the root of the problem), the book gives readers powerful insight into how we all react naturally to criticism and how to transform interactions that might become verbal tugs of war into collaborative, problem-solving sessions.

Rapid advances in 3-D scientific visualization have made a major impact on the display of behavior. The use of 3-D has become a key component of both academic research and commercial product development in the field of engineering design. Computer Visualization presents a unified collection of computer graphics techniques for the scientific visualization of behavior. The book combines a basic overview of the fundamentals of computer graphics with a practitioner-oriented review of the latest 3-D graphics display and visualization techniques. Each chapter is written by well-known experts in the field. The first section reviews how computer graphics visualization techniques have evolved to work with digital numerical analysis methods. The fundamentals of computer graphics that apply to the visualization of analysis data are also introduced. The second section presents a detailed discussion of the algorithms and techniques used to visualize behavior in 3-D, as static, interactive, or animated imagery. It discusses the mathematics of engineering data for visualization, as well as providing the current methods used for the display of scalar, vector, and tensor fields. It also examines the more general issues of visualizing a continuum volume field and animating the dimensions of time and motion in a state of behavior. The final section focuses on production visualization capabilities, including the practical computational aspects of visualization such as user interfaces, database architecture, and interaction with a model. The book concludes with an outline of successful practical applications of visualization, and future trends in scientific visualization.

Rapid advances in 3-D scientific visualization have made a major impact on the display of behavior. The use of 3-D has become a key component of both academic research and commercial product development in the field of engineering design. Computer Visualization presents a unified collection of computer graphics techniques for the scientific visualization of behavior. The book combines a basic overview of the fundamentals of computer graphics with a practitioner-oriented review of the latest 3-D graphics display and visualization techniques. Each chapter is written by well-known experts in the field. The first section reviews how computer graphics visualization techniques have evolved to work with digital numerical analysis methods. The fundamentals of computer graphics that apply to the visualization of analysis data are also introduced. The second section presents a detailed discussion of the algorithms and techniques used to visualize behavior in 3-D, as static, interactive, or animated imagery. It discusses the mathematics of engineering data for visualization, as well as providing the current methods used for the display of scalar, vector, and tensor fields. It also examines the more general issues of visualizing a continuum volume field and animating the dimensions of time and motion in a state of behavior. The final section focuses on production visualization capabilities, including the practical computational aspects of visualization such as user interfaces, database architecture, and interaction with a model. The book concludes with an outline of successful practical applications of visualization, and future trends in scientific visualization.

Good communications skills are much more than common sense. They involve specific skills that anyone can learn and practice. This book will help you unlock the real secret of success in your business and personal life: learning how to become a consummate communicator. Author Rich Gallagher is a former customer service executive, practicing psychotherapist, and a #1 bestselling customer service author with a track record of dramatically "turning around" workplace performance. In this book, based on his regular blog entries over the last five years, you will learn new skills like: How to shut down criticism instantly Connecting immediately with anyone Using storytelling to build a convincing point How to think like a customer Dealing with gossip, backstabbing, and stealing credit What to say to workplace bullies Transforming your whole workplace through communications skills The Consummate Communicator with teach you interpersonal and leadership skills that last a lifetime, all for the price of simply changing the words you use. In the process, you will learn the real secrets of what makes people really listen to you. It is your personal guide to success, one simple technique at a time.

Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great customer service experiences as the world's service leaders.

"The Perfect Company" is a simple but powerful business fable that looks at high performance through the eyes of a children's software company. Based on best practices of leading organizations, it shows how values succeed far beyond rules and metrics.